Our Promises

Our support technicians are ready to help you. Even with great software, you may need a little help. We believe the way to make great products better is by listening to our customers. To make sure your experience with our product is pleasant and productive, we promise you:


1. All questions are answered quickly. Our average response time is less than an hour for email. Our support technicians and software engineers are fanatics, and check the call log constantly. Our customers are often surprised that they receive a response within minutes, even outside business hours.
   
   
2. You will never get the runaround. If you manage to stump a support technician, they will put you in direct contact with a developer.
   
   
3. We value your feedback. Therefore, you will ALWAYS be treated with professionalism and respect. In the case of defects or other issues, the Evolution Development Team will develop a solution as soon as possible.
   
   
4. Support options will never be hidden. Our support phone numbers and email addresses will always be waiting for you right on this page. We'll even spring the dime for your call. None of that "we'll pay for the sales call, you pay for the support call" nonsense.

How To Get Support

Support

When you buy a product from us, your first year of support and maintenance are included. After the first year you will need to purchase a new support and maintenance license to continue to receive support. Technical support is provided for free during your evaluation period.

Please include the following information when you write us:
1. Server information: free disk space, amount of memory, file system, information from the Log related to the problem you are having.
2. Client information: OS (including service pack), memory installed, processor speed
3. Product version number
4. If you are receiving an error message, the exact wording of the error.
5. How are you connecting to the server (local LAN, Internet, VPN, dial-up)